Knowledge Base

  1. Account Management 

    1. I forgot my password, what now?
    2. I received a group key to sign up but cannot signup
    3. How do I view my students' reports? (VEGA)
    4. How do I view my students' reports?(Polaris)
    5. How do I view my students' reports?(Nova)
  2. Course Updates 

    1. New Course (June, 2016): Defending Android
    2. Updates to Java (June, 2016)
    3. New Course (Dec, 2015): Defending iOS
    4. New Course (Dec, 2015): Threat Model Express
    5. New Course (Aug, 2015): Defending HTML5
  3. Courses 

    1. Are your courses HTML5 compatible?
    2. Which browser should I use when viewing your HTML5 content?
    3. What does the Resources tab do in the CBT player?
    4. Can I access your courses from phone or tablet?
  4. Learning Portal 

    1. Can you explain the CBT Player features?
    2. How do I use the Polaris Learning portal?
    3. What is the group lesson key button?
    4. How do I use my group key?
    5. Can I get a course certificate for completion?
  5. LMS Integration 

    1. Why does the student's score reset when the course is reopened?
    2. How do I integrate these SCORM or AICC files to our LMS?
    3. How do courses mark as complete in my LMS?
  6. Secure Software Practitioner (SSP) Suites 

    1. SSP Examination Process
    2. What to expect in the SSP certificate exam?
  7. Troubleshooting 

    1. What are the system requirements?
    2. I completed the quiz but nothing happened
    3. Course issues when using Internet Explorer IE
    4. The lesson progress bar is 0% after finished on Internet Explorer IE
    5. The lessons pop-ups are not opening on Google Chrome.
  8. Truelabs 

    1. Tomcat server problem: Deleting the entire workspace to load the newly restored labs.
    2. Tomcat server problem: Add the missing library and maintain the current workspace.
    3. Problem accessing TrueLabs VM
  9. All articles 

    1. I forgot my password, what now?
    2. Can you explain the CBT Player features?
    3. What are the system requirements?
    4. Why does the student's score reset when the course is reopened?
    5. Tomcat server problem: Deleting the entire workspace to load the newly restored labs.

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